Frequently Ask Questions

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

My Account

Why create an account?
  • In order to keep a track on your ordered products and keep a list of your wish listed items saved, you need an account with us.
How do I modify or delete my account?
  • You can delete your account anytime from the ‘My Account’ section by clicking on the delete my account button.
How do I unsubscribe to the mailing list?
  • You can unsubscribe from Kama’s mailing list by clicking on the “Unsubscribe Me” button from the email which you have received at the time of subscribing to our mailing list.


How do I place an order on
  • Ordering on is easy and safe. Once you have found the item you would like to purchase, click on the “Add to Cart” button to place it in your Shopping Cart. Follow the directions through the checkout process to complete your order. 
  • Your order will not be placed until the very end of the checkout process when you will be asked for your Debit / Credit card information.
Is it safe to order on
  • Yes, it is safe to order on We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.
What if I need extra help or advice about my purchase?
  • For assistance, please "Contact Us" via email, call or chat and you can speak with one of our diamond experts. 
Are prices on subject to change?
  • Prices on are subject to change without notice. Please expect to be charged the price for the Kama Jewelry merchandise you buy as it is listed on the day of purchase.
Are Kama jewelry products insured?
  • All our products are insured at the time of shipping.
Can I buy an engagement ring over the phone?
  • Yes, we are delighted to offer our buyer’s the option to purchase a range of Kama pieces, including our iconic engagement rings, over the phone.
  • Our team of dedicated Diamond Experts are on hand to guide and assist you and answer any questions you may have. To speak to a Diamond Expert, please look at our Help button. Our team is available Monday to Saturday 9 am - 6 pm and closed Sunday and public holidays.
Does Kama Jewelry have a ring size conversion chart?
  • Yes. Kama Jewelry has a ring size conversion chart available online to help you determine your ring size. Please click on the size guide to view the sizing methods.
  • Also we have a pdf file attached on each product page in the ring section for size conversion. 
How do I know my size?
  • For assistance in ascertaining the correct bangle, bracelet or ring size, please consult our sizing guide in the Size Guide section.
Can I get an item engraved?
  • Yes, for an additional charge of $5, we can engrave any item you want.
  • If you wish to have your Kama product engraved, please email us the exact letters you would like to get engraved.
  •  Your engraving request online is case sensitive, ensure that you have placed your request exactly as required.
May i Return an engraved product?
  • Unfortunately, engraved creations cannot be returned or exchanged.
How do I care for my jewelry?
  • Caring for your jewelry is important for long lasting shine and brilliance.. Below are some do’s and dont’s of caring for your jewelry:
  • Do : 
  • Always Apply lotion, cosmetics, hairspray and perfume before wearing your jewelry.
  • When undressing, wipe each piece with a clean soft cloth to remove oil and perspiration.
  • Store in a fabric-lined box, separately or individually-wrapped in tissue to prevent scratches.
  • Don’t:
  • Never wear jewelry when doing physical work such as housekeeping, gardening or exercise.
  • Never expose jewelry to household cleaning products.
  • Never expose jewelry to chlorinated swimming pools or hot tubs.

Orders and Payment

What payment methods may I use on the website?
  • Our secure online payment accepts PayPal, AMEX, Mastercard and VISA.
  • Our phone sales payment methods include options of paying securely through a payment link or a bank wire transfer. Please note we do not accept cash on delivery.
How do I check the status of my order?
  • To check the status of your order you can 
  • Log into your account through the “My account” section and check the status of your order.
  • You can copy your tracking ID and paste it in the DHL website itself; the tracking number will be shared by us via email once your order gets shipped.
May I change or cancel my order?
  • If you need to cancel or change your order, please contact our support team as soon as possible, we will make every effort to accommodate your request. Please note that we cannot guarantee your order may be changed or canceled once it has been submitted. Processed orders may not be canceled or modified.
  • Once a product has been personalized i.e. engraved, then those items are considered final sale and will not be canceled, exchanged or refunded.
What shipping address may I use?
  • We Deliver all across the US. You can place orders from anywhere, with the shipping address of a home or workplace.
Can I order using my phone?
  • Yes, you can access the website through your mobile phone or tablet.
How many items may I purchase in one order?
  • You may purchase any number of products in one order.

Return & refunds

Under what circumstances may I return an item?
  • The products can be returned within a time span of 30 days as long as it is in its original condition with the certificate as well as not engraved, customized or damaged.
How may I return an item?
  • Get in touch with the Kama customer service department and share your order id or order tracking id with the executive.
  • The Kama executive will authorize your order if it is eligible for returns with respect to the reason and photos shared.
  • Our team will create a free return shipping label and email it to you.
  • Call us or Live Chat with us on: +91 9920527298
  • Email us return details at
How long does it take for a refund to be issued?
  • 2 weeks from the day that the return has reached our facility and been inspected by our team.
May I exchange or return an item gifted to me by someone else?

If you have the original tracking number and invoice we can accept a return of an item gifted to you by someone else.

Packaging & Gifting

What kind of packaging will I receive my order in?

You will receive your product in a classy jewelry box.

May I enclose a personal message with my gift?
  • If your purchase is meant to be a gift for someone and you want us to keep it a surprise, we can gift wrap and ship your order to the desired location—just make a comment in the customer notes section at checkout.
  • Please note: Gift wrapping will be at an additional charge of $5.

Contact us

How may I contact Kama Jewelry?

You can reach us by clicking on the contact us link in the footer section.


How do I subscribe to Kama Jewlery's newsletter?
  • By subscribing to our newsletter, you will get a daily update of the latest trends in the world of diamonds. To subscribe, scroll to the bottom of the website and enter your email id in the box given. Then, click on the subscribe button. You will get a confirmation email on the email id you have entered.
How do I unsubscribe to Kama Jewlery's newsletter?

If you do not wish to receive updates from Kama jewelry then you can click on the unsubscribe button which is given in the email received by you at the time of subscribing.

Careers at Kama

Where can I apply for a career at Kama Jewelry?

To apply for the open positions, please have a look at our careers section.You can also check the open position by visiting our Careers Page

Does Kama Jewelry provide internships for interested students?

Yes, we do. We are always happy to train interns and give them an inside perspective on the jewelry industry. 

Rewards & Referral Program

What is Kama Jewelry Rewards?

Kama Jewelry offers rewards like sign up and  refer a friend.

How do I use the Kama Jewelry Sign up Reward?

Register with and get an instant 10% discount on your 1st purchase.

How do I use the Kama Jewelry Refer-a-friend referral program?
  • Once you have signed up you become eligible to share our website to your circle of friends and family. So, if your referred friend signs up on the website too, you both will be eligible for further discount. Visit refer-a-friend tab to learn more.
How do  I give a Kama Jewelry gift card to someone? 
  • You can buy a Kama gift card and give it to your friend or family or loved ones. Please visit the Gift Card tab to learn more.
How do I use my Kama Jewelry gift card to make a purchase online given to me? 
  • You can use the gift card received at the time of placing an order. Visit the Gift card tab to learn more.

Social Media

Can I Purchase Kama Jewelry Products on Social Media platforms ?