Refund & Cancellation Policy
Once we receive the return parcel, our quality assessment team will inspect the piece and verify the condition of the jewelry.
In the event of the returned piece not being up to the best quality standards, our quality assessment team will intervene further and take a decision after speaking with the customer.
Once the returned piece meets all our quality standards, our team will process the refund to the customer.
- It can take up to 7 to 10 working days to process the refund amount.
- Refund amounts will be issued via the method of payment used for the original purchase.
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In case of any discrepancy we can cancel any of the orders. A few reasons for cancellation from our end usually include:
Product Out of Stock
Discontinuation of Design
Error in product pricing
Error in product information (like metal/diamond ct., etc.)
- We also hold the rights to ask for any extra information needed to confirm the order. We will make sure to notify you in case your order is cancelled partially or completely or in case any extra details are required for the purpose of accepting your order.
- You can cancel the order before the order goes to the manufacturing stage. We will make sure to refund the amount through the same mode of payment within 7 to 10 working days.
- In case of late order cancellation, the amount paid will be refunded through the same mode of payment within 7 to 10 working days with a 5% fee deducted on the total amount.
- For custom made designs there is no cancellation policy.