We offer FREE shipping on all orders that need to be returned.
- Please note that returned items must be in their original, unworn condition and accompanied by all original documentation including the diamond authentication certificate.
- The item must be returned in their original packing box.
- The returns need to made within 30 days of the date of delivery.
- Items costing $100 or ₹6500 and under in value cannot be returned.
Due to personalization, the following orders are non-returnable:
- Items that are personally engraved/laser inscribed.
- Custom designed jewelry.
How to Return Your Order?
1. Contact Kama Jewelry Customer Service Department
- Get in touch with Kama customer service department and share your order id or order tracking id with the executive.
- The Kama executive will authorize your order if it is eligible for returns with respect to the reason shared.
- Our team will create a free return shipping label and email it to you.
- Call us or Live Chat with us on: (+91 9920527298)
- Email us return details at firstname.lastname@example.org
2. Pack Your Return Order
- Please ensure all original materials including the actual product, the original packing box and all documentation including the diamond certificate is intact.
- Please note that a $100 replacement fee per certificate will be charged if the certificate is lost or tampered with.
- For security reasons, do not write jewelry, diamonds or other related words anywhere on the package.
3. Safety Instructions
- For safety purpose, please do double-box your parcel.
- Affix the label on the outside of the larger box and drop it off at your nearest courier company location or van.
- Obtain a shipping receipt to confirm that the item has been shipped - this receipt will act as proof of shipment and insurance.
- If you decide to use a different shipping method please ensure that you use a trustworthy courier company. Fully insure your parcel and obtain a receipt when shipped.