Shipping & Refund Policy
At Kama, we are committed to ensure that you enjoy a hassle-free jewelry shopping experience. We offer FREE shipping across the United States.
Kama is committed to timely delivery of your order. However, delivery delays due to unexpected weather conditions, carrier delays or incorrect addresses are beyond our control.
You will receive an email confirmation once your order is shipped.
- All ready to ship orders are delivered within 2 weeks from the order date.
- All make to order items are shipped within 3 weeks from the order date.
- We use trusted delivery companies such as DHL Express, FedEx, UPS for all our shipments.
- An alternative shipping method may be used when deemed appropriate to reach your target destination and target delivery date.
For your protection, Kama always:
- Insures and registers all items for their full value.
- Requires that all deliveries be made to a physical business or home address only. We do not ship to P.O. box addresses.
We offer FREE shipping on all orders that need to be returned.
- Please note that returned items must be in their original, unworn condition and accompanied by all original documentation including the diamond authentication certificate.
- The item must be returned in their original packing box.
- The returns need to made within 30 days of the date of delivery.
Due to personalization, the following orders are non-returnable:
- Items that are personally engraved/laser inscribed.
- Custom designed jewelry.
How to Return Your Order?
1. Contact Kama Jewelry Customer Service Department
- Get in touch with Kama customer service department and share your order id or order tracking id with the executive.
- The Kama executive will authorize your order if it is eligible for returns with respect to the reason shared.
- Our team will create a free return shipping label and email it to you.
- Call us or Live Chat with us on: (mobile number)
- Email us return details at firstname.lastname@example.org
2. Pack Your Return Order
- Please ensure all original materials including the actual product, the original packing box and all documentation including the diamond certificate is intact.
- Please note that a $100 replacement fee per certificate will be charged if the certificate is lost or tampered with.
- For security reasons, do not write jewelry, diamonds or other related words anywhere on the package.
3. Safety Instructions
- For safety purpose, please do double-box your parcel.
- Affix the label on the outside of the larger box and drop it off at your nearest courier company location or van.
- Obtain a shipping receipt to confirm that the item has been shipped - this receipt will act as proof of shipment and insurance.
- If you decide to use a different shipping method please ensure that you use a trustworthy courier company. Fully insure your parcel and obtain a receipt when shipped.
Once we receive the return parcel, our quality assessment team will inspect the piece and verify the condition of the jewelry.
In the event of the returned piece not being up to the best quality standards, our quality assessment team will intervene further and take a decision after speaking with the customer.
Once the returned piece meets all our quality standards, our team will process the refund to the customer.
- It can take up to 7 to 10 working days to process the refund amount.
- Refund amounts will be issued via the method of payment used for the original purchase.
Need more help? We’re here to help you 24*7
- Get in touch via email: Send your queries at email@example.com
- Chat with us on the WhatsApp.
- Call Us: Connect with us at (+ 912243441000)
In case of any discrepancy we can cancel any of the orders. A few reasons for cancellation from our end usually include:
Product Out of Stock
Discontinuation of Design
Error in product pricing
Error in product information (like metal/diamond ct., etc.)
- We also hold the rights to ask for any extra information needed to confirm the order. We will make sure to notify you in case your order is cancelled partially or completely or in case any extra details are required for the purpose of accepting your order.
- You can cancel the order before the order goes to the manufacturing stage. We will make sure to refund the amount through the same mode of payment within 7 to 10 working days.
- In case of late order cancellation, the amount paid will be refunded through the same mode of payment within 7 to 10 working days with a 5% fee deducted on the total amount.
- For custom made designs there is no cancellation policy.